Customer Testimonials
Great staff excellent customer service. Fast and efficient. Customer oriented great communication couldn’t ask for more. Recommend 100% satisfaction.
do not enter run dont park sales men are racist discriminate (im female) in fight horrible sales experience poor delivery of car wont take it back failed plate car in 30'days wont allow me have a loaner for serviice do not recommend
My husband and I had a wonderful experience buying a car at BMW of Ridgefield. Jack Polman, our client advisor was fantastic—he was very knowledgeable, patient, and never made us feel pressured. He took the time to explain all the features and made the entire process smooth and transparent. I highly recommend asking for Jack if you are in the market! - Anna Pangilinan
Great experience from start to finish! Had good chemistry with the salesperson Robert - low key, but very responsive and pleasant disposition. Perfect match for my wife and me. I appreciate that he let the car sell itself - we bought a 2026 X5 M60i, after cross-shopping with the Cayenne and Mercedes AMG. Terrific deep dive with Jaren into the systems on delivery, and the closing/finance process with Jonathan was smooth, with just the right amount of “salesmanship”. Highly recommend BMW of Ridgefield.
A very Pleasant, respectful and very helpful experience. The service advisor was very knowledgeable and the staff was also helpful.
They are easy to deal with. All findings are clearly explained. They are clean and efficient.
Service department is top notch and you can’t beat the conveniently location right off of Route 7 between Ridgefield & Danbury. Pro tip: ask for Abby as your service advisor, she’s the best and makes any car service feel like a walk in the park. I always ask for her by name!
Amazing personal service and attention to detail, from service to sales to finance. It was a pleasure doing business with them.
Service was completed as scheduled with no pressure to buy additional unnecessary items. Complete process including setting up the appointment was 100% painless.
Just completed the purchase of a vintage vehicle from BMW of Ridgefield’s Ridgefield Collection. Colin was knowledgeable, responsive, and professional, which made the process smooth and well organized. I’m very happy with the purchase and look forward to the possibility of working with him and the Ridgefield Collection again.
I always receive excellent service from this facility. Jim, my service advisor has overseen the maintenance and repair of all my cars for a very long period !
It is an excellent place to relax and be welcomed by a friendly and kind people,expecially Bob Mahoney who is so helpful and extremely knowledgeable, always ready to find the best deal that can suite your desired expectations.
They really take care of the biz of repairs in an honest & timely manner. The place seems impeccably run & they are responsive to inquiries. The manager is generous with information (which is key!). The BMW community is lucky to have this place.
Always very helpful and Jessica couldn’t be better as my service rep. Always quick and easy to get in and out.
Excellent sales department, and excellent service department. They are very thorough and careful. Trustworthy. And my car always come back clean. Shout out to my service advisor Abigail, she is very responsive and always provides timely updates!
Both sales and service deserve very high ratings as I transitioned from a 2025 to a 2026 Xb7 Alpina. A customer friendly place!
Ridgefield bmw always goes above and beyond! Had me in and out as promised keeping my X5 purring!
Bob and crew are amazing sorry I don’t remember everyone’s names they have and will have our business do life
Did not purchase my recent car from this dealership but I have in the past. I services my car at this dealership and Jim Delaney is a pleasure to work with. The car drop off was fast and efficient.
Great dealership, awesome service department. They always address things correctly the first time, every time.
Employees all business but also very pleasant, respectful and knowledgeable. Always enjoy visiting the BMW team.
Excellent treatment for a dealership. i have had abhorrent treatment from others especially a Genesis dealer.
BMW Ridgefield has a spectacular service group with excellent mechanics and service. Kudos to Tom DeBenedetto and team.
The service I received today at Ridgefield BMW was excellent. I had to replace a tire, they got me in right away fixed it and all well the time frame that they originally provided. Everyone was top notch! Take them to lunch
Really positive experience working with Manny. Picked up an X5 and the cars amazing, minor issue with the wipers after taking delivery and they took care of it right away. Professional all the way around, highly recommend.
BMW of Ridgefield….Steve and colleague's in Service did a great job getting my Z4 ready for 2025…First got a new battery service..Second coordinated to have a hood dent fixed and Third getting the car detailed. The car came out great and looked like new as if it just rolled out of the dealership.
Do not waste your time and money!! You get better results at a zoo.... This is the place to go if you hate your money and have nothing but time to kill. Buyer beware!!! They truly deserve zero stars...............
Cannot trust service department going forward. Service advisors work on commission at all dealers and maximizing income is built in, but initially being overcharged $ 2700. + tax for brakes by a very experienced advisor, then having price “adjusted” after attempting to stop the job, was fishy. They did not monitor brake pad wear on any previous visits, wonder why? Sometimes when you go along with all the various fluid flushes, filter replacements, alignments etc., you can be taken for a fool.
This was my second terrible experience at BMW of Ridgefield (746 Danbury Rd, Ridgefield, CT 06877). I paid thousands of dollars for repairs that didn’t fix the coolant leak. Both times the car was returned dirty and still not properly repaired. The second time, I was promised a rental — after waiting an hour, I was told none were available. Now my move to a new state is delayed, my job and housing are at risk, and all I’ve gotten from the staff are repeated apologies. I would not recommend this service center. Extremely unprofessional and disappointing.
Terrific dealership. I’ve been buying and leasing my cars from them for 15 years. They treat you with respect, provide fair value and are great to work with.
Mike at the Ridgefield Collection was great! He knew his stuff and did not pressure me at all. It was as stressless as a car buying experience could be. I went to BMW for pickup and it was a quick painless experience where Anastasiia went over all the paperwork work with me very thoroughly. She also was able to handle the DMV aspects of the new car, so all I had to do was get in it and drive away!
Fantastic BMW dealer! I had an amazing experience when I purchased my new all-electric BMW i4 M50 sedan. What a wonderful car! The service department as well is top notch! They actually delivered a loaner car to my home 30 miles away and delivered my car back to my home after routine maintenance. I highly recommend this dealership!
From start to finish - excellent customer service !! Vina was extremely helpful and patient. Anastasiia was also very helpful and knowledgeable. Nick, what can we say he "IS" the genius. All of the mentioned staff is top notch as far as I am concerned. Totally love my new x5. The most very efficient and kind staff that I have found in a dealership !! Thank you H
Very easy buying and superb delivery experience. The Ridgefield team took the time to ensure I was 100% satisfied with my model selection and then went above and beyond to find the model with the exact features and colors I wanted for my new i4. You could tell that they approach their customers as potential long term relationships. …….And they even sat me down with their BMW IT expert (John) who set up all the tech in my new car and on my phone. Awesome customer service!
Very customer oriented. The first contact is with customer service. Quickly gets you to repair coordinator who discusses situation with you.
My car was in for service to replace windshield wipers. Picked up car with 6 inch crack in windshield. Dealer did not stand behind their work
The service was excellent. Bob Mahoney added the personal touch of having everything done and delivered to our home in Kent. The whole process was smooth and perfect.
Poor communication and no respect for my time. This is my 3rd BMW from this dealership but customer service has disintegrated. Administrative support staff are pleasant, mechanics capable, but there’s a disconnect in between. Had oil service last week that was frustrating and overpriced…received video inspection at 10 am. I asked for status at 2pm and the advisor sent me the same video as if it were new and suggested I leave the car overnight for recommended work, which was impossible as it is a 90+ minute trip in the opposite direction of my office (3 hr round trip.) Also frustrating:... Read More DealerRater - Sep 12, 2024
The service at BMW of Ridgefield is everything you could hope for: honest assessments, first-time-right repairs, and friendly staff. Steve K is, quite simply, the best Service Advisor! If you have service needs and you use this dealership, you won't be disappointed.
This dealership just gained a new customer in me.
When the drivetrain warning light came on in my X3, I had to find a BMW dealership close to my home for service. I had purchased my car from a different dealership, much further away, but unfortunately was not able to get the proper attention to my problem in a timely/convenient manner with that dealership’s service dept. So I called BMW Ridgefield and was able to schedule an appointment which also offered a loaner car while my car was in service. The service department at Ridgefield BMW is literally ... Read More DealerRater - Sep 11, 2024
After a lot of back and forth the mgr made the deal work. It did take patience on our end as we were gonna walk away however he decided an error on their part was actually validated as the sales advisor did not know her facts with warranty on CPO cars. Always my go to dealer and the finance mgr was spot on ! He was personable and could not have been easier to work with ! Represented BMW of Ridgefield very well !
Fantastic and easy experience we were in and out after buying over the phone. All promises were met and we left with the car in a timely and easy fashion. Thanks
The client adviser that I dealt with was very professional and courteous and very pleasant.
Friendly efficient people and great service. Easy to deal with everything from scheduling to paying for the service.
This dealership is the best experience I’ve ever had buying a car. They are the consummate professionals and were fully transparent throughout the entire transaction. To top it off, they are all BMW enthusiasts.
Let me DRIVE, I went to turn down a road that would be conducive to the roads that I would drive on so that i could get a fell of the vehicles capabilities, and Dan (sales rep) said don't go that way I have a route that i like to go. SO i went along with it. Didn't buy this car from them, but bought the same model, with less miles on it for the same price and the biggest bonus was that the dealership i bought the car from, allowed me to drive the car where i ... Read More DealerRater - Dec 26, 2023
It was a good experience in and out no hassle and the worker was very nice.
Nice place. Good folks. Amazingly expensive. Got a sharp loaner, but no explanation of where things were and no manual in the car. weird.
I had an amazing experience purchasing my first all Electric vehicle an 2023 i4 eDrive. Manuel Tejada, Client Advisor was helpful in assisting me to find the best Electric vehicle for my needs. Anastasiia Segal, Finance Manager, explained my financing/leasing options and talked me through the paperwork with ease. Such a pleasant experience. Thank you!!!!
BMW of Ridgefield started with good communication and made a good deal to sell me a used Ferrari California T and ship it to me to California. Once I signed the paperwork, communication was lacking from their finance contact, and I had to make multiple phone calls to have progress made.
The car was finally shipped and arrived via a guy with a car trailer. I expected a reputable car carrier to deliver my Ferrari. Instead BMW of Ridgefield decided to save a few dollars and the car arrived with $25k worth of front end damage that occurred during transport.
... Read More DealerRater - Nov 5, 2023
This is the first time for me to have an experience with BMW. It is very convenience, and friendly communication--- Very friendly and very helpful.
Engaging , polite, enthusiastic, efficient and effective- great service all the time and every time too!
Very accommodating and helpful to all of my issues. Will recommend to all my friends
He is the best dealer ever! He was very patient and answered all my questions, and the video was very detailed.
20 + years of great service. Steve K. is a truly professional service advisor. Excellent dealership
I had an excellent experience with my service yesterday at Ridgefield BMW. I give an A+ to Steve K my service writer. He is friendly, efficient, and knowledgeable. It is a pleasure to work with him. Richard Ellis, M.D.
Quick efficient & courteous service experience Jim Delaney was a great rep for BMW I would recommend Ridgefield BMW
Very happy with my Porsche thank you Jack!!! This dealership was amazing. Very helpful and extremely informative.
Excellent service, we wouldn’t go anywhere else! Robert Mahoney is a wonderful sales person!
Their service is the best in the business and their service advisor Steve Kaz is the best in the business!
Excellent service all around especially from Jack Polman and Mar. I would highly recommend this dealership.
Truly the best car buying experience I have ever had. From my first email to driving off the lot, the entire process was fantastic. Timely, courteous, professional, reasonable…I could go on and on. They really appreciate you as a customer and it shows in every interaction. Ramon my Sales Advisor was excellent as well as Azi in the Finance Dept. These guys are the best and I hope to be able to buy my next car with them as well. I just wish my local BMW dealer was this good!
Great dealership experience and service department. Have purchased two BMW”s so far and definitely won’t be my last. Top notch customer service.
Courteous, friendly and fast. BMW of Ridgefield was a delight to work with as I scrambled to quickly purchase a car. It was 72 hours from first phone call to driving off the lot in a sweet new ride. Everyone I spoke to was professional, helpful and personable. A+
Best service department ever! Scheduling was such an easy process and the entire staff is excellent! Loved everything about my experience and appreciate Steve K. working hard to get my vehicle ready by the time I needed it.
I purchased a pre-owned BMW from BMW of Ridgefield. My salesperson, Jack Polman, was great. He answered all of my questions, expedited the registration of the vehicle, and followed up to make sure I was a satisfied customer. I did drive a bit out of my area to find the right car and I was not disappointed. You're in good hands!
Excellent service as always. Went in for a tire repair and they gave me a great price. Excellent team.
Steve K is an Excellent Service advisor. Always keeps us up to date on our vehicle status. Goes above and beyond to make sure all goes well.
Thank you to Walter and Frank for seeing me last minute I really appreciate it. I would continue to service my vehicle at BMW of Ridgefield.
Outstanding experience! Genesis warm greetings and direction made a smooth transition to Peter’s eloquent delivery. Azi’s paperwork was ready And made perfect use of our time. Bob Mahoney of course is a cut above all!
Manager Andy went out of his way to locate me a car. Azi in finance was very informative and helpful. Jonah is sales put the deal together and knows the product well. Good team for sure.
Exceptional dealership. State of the art facility and a great experience for me. My sales advisor Ramon was terrific. Same for the product specialist and Carlos, my finance contact.
Best service in the 3 state area! sales and service! Quick and responsive, that's the reason I am a customer since more than 10 years!
The staff was awesome and very helpful. One of many reasons why I return to Ridgefield for my new cars. Much appreciated their support and willingness to go above and beyond to make me happy!
Class act. Everyone is on board w help. Financial dept really came through and was sincere.
EFFICIENT SERVICE & EASY TO USE DEALERSHIP SERVICE ADVISOR MR JAMES DELANEY ON TOP OF THINGS & KEPT US INFORMED
Awesome service experience Steve treated me as if he knew me for years. Highly recommend this dealership. Very well organized and efficient.
As always, good experience. Friendly, thorough and efficient. Would definitely recommend to family and friends. Thank you Tom!
This is the best dealership one could have. In every way! The service is impeccable and so very friendly. We have purchased over 20 years numbers of cars from them only asking them to pick outback and order what they think fits our needs! That explains our trust with BMW of Ridgefield.
Tom D. and his team are excellent when it comes to servicing your car. They go over your vehicle and show you issues that need attention. They are very thorough and I highly recommend them for your BMW.
Staffing issues seem to slow service … quality remained at good level but expensive and above a comfortable price
Excellent customer service STEVE kept me informed of the progress in my vehicles . He made my visit less stressful very accommodating Efficient service every time I get my cars serviced
Top notch sales team and great service. BMW of Ridgefield has been a pleasure to do business with.
Always professional service very well run dealership. Would highly recommend them to friends and family
quick and prompt service. staff was very helpful and provided good estimate for repairs. pleasant receptionist.
They truly make the buying experience a pleasure. Everyone there is so kind, considerate and sensitive to your needs. No pressure and very informed sales staff. I would definitely go back and recommend others shop there for pleasurable experience
Jamie and Azi were great to work with. Professional, knowledgable and friendly. Highly recommend BMW of Ridgefield
Excellent people and low price the place is very clean and good espirience thanks so much.
Best BMW dealer in the greater NYC area. They have the art of customer service down to a science. A reflection of good management and good employees.
need to put CNBC on one of the many TV's 15 word minimum minimum minimum
The whole experience was great! Thank you to all who were involved in the process. From my service advisor, Tom D., to the tech who worked on my car, Sean M., they made sure to keep me informed every step of the way.
Always a pleasant experience when I bring a car in. Efficient courteous staff who keeps you informed of the progress being on your car. I'm always treated like family when I come into the dealer.
Quality and efficient service. Courteous staff. Comfortable lounge area and well stocked with amenities. First class dealership
BMW of Ridgefield is a great dealership always fair with nice inventory , and great customer service!
They go above and beyond in all respects I’ve purchased 9 BMW’s from RIDGEFIED BMW THEIR SALES AND SERVICE PEOPLE ARE PHENOMENAL FINANCE GUY RICHARD IS GREAT TOO
I chose to wait while my car was serviced, as I was told the wait would be 90 minutes. The wait was 3 hours! I was there to have my rear view mirror remounted and was told the windshield would have to be replaced so decided to forgo replacement. Instead of reinstalling the mirror as it was when I arrived, service left the dissembled mirror on my car seat, leaving me with no rear view. The visit was unprofessional and poorly communicated.
They’re service was excellent, very thorough, and I was kept updated every step of the way. I highly recommend their service.
The process was quick and painless. My sales guy Bob M. Was courteous and responsive!
I stop by for my tire pressure issue. They find a problem with it. Get a new tire and car check throughly within 90 mins. It was much smoother than I expected. Overall, the service is very good.
Fantastic. Ridgefield guys were great! Jack, Ernie, Max and Rick were professional, patient and kind.
